Careers

We are looking for an articulate, energetic and experienced individual to join our team. The Trainer trains and services our Broker clients for the Province of Ontario and must be able to travel. Extensive travel in the Toronto area is required.

Responsibilities Include

• Providing training for all broker products including: AutoRater, PropertyRater, ezITV, Sales Focused Broker, ezLeads plus and any other products that are developed by Compu-Quote Inc for use by broker clients.
• Develop and execute a regular service call cycle to all clients and report results on an established basis.
• Ensure that the existing reputation for excellent client support is maintained.
• Complete the appropriate documentation for all purchases, training surveys, etc. as required.
• Prepare articles and rating services tips and tricks for our news letter which is e-mailed to clients 4 times a year.
• Assist in the development of training modules, supporting documentation and accreditation through RIBO.

Key Requirements

• Minimum of 2 years knowledge and experience in the insurance industry or as a Broker/Agent in Personal Lines.
• Candidate must be open to extensive traveling as this position will require being out of office a minimum of 2 to 3 days a week and visiting 4-5 clients per week.
• The ability to form and maintain positive relationships is essential to the success of the company.
• Proven ability to analyze and deal with any challenging situation in the most expedient manner.
• Aptitude to identify potential growth areas.
• Ability to work and communicate effectively as a team.
• Previous experience working with Microsoft™ Outlook, Word, Excel.
• Excellent communication skills, both verbal and written.
• Outstanding organizational and interpersonal skills.
• Working from a home office if necessary.

This is an ideal opportunity for a dynamic, self-motivated individual, with a solid independent work ethic who sees what is required and makes it happen by building on the successful principles and philosophies of our organization.

Interested applicants should send their résumé and cover letter to our Human Resources Administrator.

You would be required to:

• Develop project and portfolio plans for all projects within your area of responsibility and ensure they are communicated and agreed to by all stakeholders.
• Complete projects.
• Coordinate project activities with related third parties.
• Provide regular status reports to senior management.
• Prioritize and schedule work with input from stakeholders.
• Ensure scope and requirements are identified, defined and implemented.
• Identify, mitigate and monitor risks related to the project and products in your area of responsibility.
• Ensure all project issues are resolved in a timely manner.
• Collaborate with other managers to identify and mitigate related issues and risks.
• Ensure projects are implemented on time, on budget and to quality standards.
• Other PM duties as required.

Qualifications

• Bachelor's degree required.
• Minimum 3 years experience in Project Management in an insurance, healthcare or technology based company.
• Excellent verbal, written, and people management skills.
• Strong analytical skills.
• Proven leadership ability.
• Proficient with MS Office Products - including Excel.

Assets

• Professional designation in Project Management.

Interested applicants should send their résumé and cover letter to our Human Resources Administrator.

You would be required to:

• Plan, schedule, and coordinate work of Systems Support and Windows System Administrator staff.
• Conduct staff performance evaluations and provide ongoing coaching on technical skill and career development.
• Apply ITIL best practices to define and implement effective IT Service Desk workflows.
• Analyze IT Service Desk incidents and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service with the goal of preventing future problems.
• Implement process improvement initiatives to improve the efficiency and/or effectiveness of IT Incident Management and Service Delivery.
• Plan and implement comprehensive backup strategies, including virtual machines, servers and clients.
• Make recommendations for new equipment and services to purchase and work with various vendors for procurement.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Participate in the design, implementation and testing of Business Continuity / Disaster Recovery plans.
• Ensure effectiveness and reliability of server monitoring and alerting.
• Create and maintain accurate technical documentation.
• Provide emergency on-call support on a rotating schedule.
• Maintain confidentiality with regard to information being processed, stored or accessed on the network.
• Perform other IT duties and assist other team members as required.
• Maintain excellent communication with the IT Manager on all tasks and projects.
• Maintain a thorough understanding of existing and emerging technologies.
• Share ideas, opinions, and constructive criticism with other IT team members.
• Maintain professionalism in all business and end user communications.

Qualifications

• 1-3 years experience working in an IT Service Desk or IT support organization.
• 1-3 years supervisory experience.
• Excellent organization, time management, analytical, and follow-up skills.
• Excellent verbal and written communications skills with both technical and business staff.
• Strong interpersonal skills - patient, calm, demeanor.

Experience with:

• PC, server, and network architectures.
• ITIL Service Management practices.
• Microsoft Windows XP/Vista/7
• Microsoft Office suite
• Citrix
• High availability solutions (clustering, data replication, NLB).
• Backup and disaster recovery strategies and solutions.
• Microsoft Windows Server 2003/2008 and Active Directory.
• VMware ESX/vSphere.

Experience with (Preferred):

• System Monitoring/Management Tools.
• Blackberry Enterprise Server and ActiveSync.
• Microsoft SQL Server and relational database technologies.
• Cisco routers, switches, TCP/IP, VLANs and firewall security including VPN connections and NAT, port blocking, access control lists, etc.
• Flexibility to work periodic overtime as required.
• University degree in Computer Science or related field (Preferred).
• Current certifications in Microsoft desktop operating systems and related technologies (Preferred).
• Current certifications in Microsoft server operating systems and applications (Preferred).

Interested applicants should send their résumé and cover letter to our Human Resources Administrator.